Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jcbarley.official@gmail.com. Please note that returns will need to be sent to the following address: 

UAE

  • JCP Premiere Abu Dhabi Headquarters
    Shop 1, Building 606, Tourist Club Area (Al Zahiyah), Abu Dhabi, UAE. Phone: +971 2 444 5451.
  • JC Dubai
    Unit 101, 102 & 107, Centurion Star Building, Tower B, 34th Street, Port Saeed, Deira, Dubai, UAE. Phone: +971 4 394 5830.

Qatar

  • JC Qatar
    Shop No. 6, Building No. 103, Street 231, Zone 38, C-Ring, Al Sadd, Doha, Qatar.

Singapore

  • JC Singapore
    111 Somerset Road, #15-15 Triple One Somerset, Singapore 238164.

Taiwan

  • JC Taiwan
    5th Floor No. 2, Linsen Road, Hsinchu City, Taiwan.

Malaysia

  • JC Malaysia
    1.06, Tingkat 1, Bangunan Kota Raya, Jalan Tun Tan Cheng Lock, Kuala Lumpur 50050.

Hong Kong

  • JC Hong Kong
    6C, 6/F, Hung Cheong Building, 139–145 Des Voeux Road West, Sai Ying Pun, Hong Kong.

Philippines

  • JC Premiere Main Branch
    35 Shaw Boulevard, San Antonio, Pasig City.
  • JC Davao
    Treggor Building, Bonifacio Street, Poblacion District, Davao City.
  • JC Cebu
    Unit 201, Mahogany Place, Pope John Paul II Avenue, Cebu City.



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jcbarley.official@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at darylagustin9955@gmail.com.